This is Jacob Fatz, Customer Care Manager (Sales) at Norseman Motors. I am writing you today to ensure you that we are closely following the Coronavirus (COVID-19) situation and are actively taking steps to protect your safety and the safety of our employees. Your safety is our number one priority and are working hard to ensure that you continue to have a comfortable experience at our dealership.
We are instructing our sales team to stay home at the first sign of symptoms of the virus.
We are instructing all sales employees to wash their hands at least once per hour and utilize hand sanitizer stations around the dealership often. We are sanitizing high contact surfaces at least 4 times per day, and are sanitizing vehicles after each test drive for your safety.
We are announcing new programs to provide continued convenience for you including;
• Complementary 50-mile vehicle delivery to your home or office for test drives and deliveries.
• Complementary remote technical assistance through the use of phone, email, or video applications for questions regarding features on your vehicle.
• We are taking advance appointments for private in-dealership test drives and deliveries.
• We have an all-new online shopping experience that will allow you to select your new or preowned vehicle, apply for financing, discover accessories and finance products, and upload necessary documents from the comfort of your phone or computer. After you select your vehicle using our website, click on “Start Buying Process”.
We will continue to provide updates through social media, email blasts, and through our website for any changes. Stay safe – Stay happy – Stay Healthy.